In the breakdown cover business, roadside assistance is the very first step that both clients and companies look to discuss. It is the one element that defines the whole breakdown cover industry as far as vehicles on the road are concerned. People who look to opt for a comprehensive breakdown cover always tend to opt for the best roadside assistance plan that the firm provides. Roadside assistance can rightly be called the very service that initiated the car breakdown cover business. Let’s take a closer look in to what the most essential aspect of breakdown cover actually is.
What is roadside assistance in car breakdown cover?
Simply defined, roadside assistance means that when a driver, motorist
or owner’s car breaks down and leaves them stranded, the breakdown cover
firm will send a patrol team to get the vehicle running. This team
varies from firm to firm and from vehicle to vehicle. Normally, the
squad will have mechanics who will work to fix the broken down vehicle.
The main goal of this crew will be to make sure that the car is able to
take the road again.
What basic roadside assistance offers will vary from one firm to
another. Usually, the car breakdown cover companies will have a variety
of packages for roadside aid. The most common repairs that a roadside
help group may need to fix are a flat tyre, petrol-less tank and a dead
battery. If one is stranded and requires this assistance in a foreign
country, then the team sent for the reparation will include a crew
member that speaks the language of the person stranded.
Roadside assistance can be secured for the driver, the vehicle or both.
In case of a personal cover, the roadside assistance will tail the
driver or the person who has gotten himself/herself secured. This
package is also available for more than one person. If the plan covers a
vehicle, then the vehicle will be given roadside aid, no matter who the
Why is a complete car breakdown cover necessary?
Even though roadside assistance is a very comprehensive package to opt
for, it does not guarantee that the drivers will be able to continue
their journey, or that the vehicle will be fixed. In fact, when the deal
of a car breakdown cover is signed, there is generally a clause that
states that the firm only guarantees help, not recovery. If roadside
help fails, the team might just leave the driver stranded only because
their car breakdown cover does not account for anything but roadside
aid. So, it is important to get a full cover plan.
In a car breakdown cover, what comes after roadside assistance?
Even though most car breakdown cover firms will work towards getting
their clients on the road through simple roadside assistance plans to
save time, it is also likely that this endeavor fails. If that happens,
most breakdown covers offer back-up plans that will ensure the safety of
the driver and/or the vehicle (depending who or what the cover
protects). There are a number of steps that can be taken if roadside
The very first of these is ‘towing’. This is sometimes included in the
roadside aid package, but it might be an added expense. This is where
the vehicle that has failed will be towed on to the nearest garage for
further repairs. After that, there is ‘recovery’. This is where either
the owner of the car or the vehicle itself will be transported to a
garage or a location of the owner’s choice. ‘Onward travel’ will mean
that the owner will be dropped off to their destination or will be given
some means of conveyance to carry on with their journey by their car
breakdown cover firm.